06 part 2: Understanding the international returns process for e-commerce businesses

Our special guests, Helen Scurfield, CEO, Asendia Global Returns and Ari Aloni, e-PAQ Returns Manager, Asendia USA, speak with John Walsh and Nick Agnetti about positioning a returns solution, decreasing costs, returns restrictions, and fast refunds for shoppers and more!

About Helen Scurfield - LinkedIn

Helen has over 20 years’ of experience in international logistics. At Asendia Global Returns, her role managing Asendia’s newest subsidiary encompasses both digital and logistics aspects of the e-PAQ Returns offer. This ranges from overseeing expansion of the first mile partner network and accompanying returns centers, to offering a platform supporting retailers and consumers alike, which continues to evolve to meet the needs of an ever more demanding market.

About Ari Aloni - LinkedIn

Ari Aloni is Asendia North America’s product manager for the e-PAQ returns solution. He has over six years of experience dedicated in the e-commerce space across strategy, innovation, and product development. He comes to us with previous engagements in Fortune 1000 companies executing cross-border e-commerce initiatives.

Learn more about this topic:

• Asendia USA: Contact us - How can we help you today?
• Returns Report 2024
• How much are returns costing fashion, health and beauty e-tailers?
• Returns opportunities for retailers
• e-PAQ Returns by Asendia

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