137. How to have difficult conversations at work, with HR Experts Kathleen Troyer and Liz Bronson

Welcome to Truth, Lies & Work, the award-winning psychology podcast brought to you by the HubSpot Podcast Network. Join hosts Leanne Elliott, chartered psychologist, and Al Elliott, business owner, as they help you simplify the science of work. In today’s episode, we’re tackling one of the most challenging aspects of workplace dynamics - having difficult conversations. We’re joined by two outstanding experts in the world of people and culture, Kathleen Troyer and Liz Bronson, co-hosts of the Real Job Talk podcast. Together, they share practical advice on how to handle conflict, polarizing topics, and tough discussions at work. Meet Our Guests: Kathleen Troyer is the CEO and Lead Consultant at Jigsaw Solutions Inc., where she specializes in leadership development and business strategy. Known for helping leaders engage in uncomfortable but necessary conversations, Kat shares her insights on creating psychologically safe workplaces. Liz Bronson, a Global Professional in Human Resources (GPHR), has dedicated her career to fostering inclusive and supportive company cultures. Her experience spans companies like Barclays Global Investors, VMware, and ThriveCart. Key Discussion Points: The Impact of External Events on Workplace Dynamics Kat and Liz discuss how global events like political upheavals, economic instability, and distressing news have forever altered how we interact in the workplace. How to Defuse Tension and Maintain a Positive Culture In today’s polarized world, workplace conflict is inevitable. Our guests explore how leaders can guide difficult conversations, focusing on empathy, transparency, and respect. Bringing Your Whole Self to Work Kat and Liz debate whether this is truly feasible in today's diverse workplaces and discuss the importance of creating inclusive environments where everyone feels they belong, regardless of differing opinions. Aligning Company Values with Employee Behavior Kat and Liz stress the importance of living company values, not just displaying them on a wall. When to Have the Uncomfortable Conversation Our guests provide practical advice on how to approach difficult conversations when tensions rise in the workplace. Resources Mentioned: Check out the Real Job Talk podcast: Real Job Talk Connect with Kathleen Troyer on LinkedIn: Kathleen Troyer Connect with Liz Bronson on LinkedIn: Liz Bronson Support with Mental Health and Well-being If any of the topics in this episode have affected you, or if you need mental health support, please reach out to one of the following resources: UK: Mind offers mental health support and information. For those in distress, call Samaritans at 116 123 or email [email protected]. US: Contact the National Suicide Prevention Lifeline at 1-800-273-TALK or text HOME to 741741 to connect with a crisis counselor. Rest of the World: Visit Befrienders Worldwide to find a helpline in your country. Connect with Truth, Lies & Work YouTube: Truth, Lies & Work YouTube Channel TikTok: Truth, Lies & Work TikTok Instagram: Truth, Lies & Work Instagram LinkedIn: Truth, Lies & Work LinkedIn Connect with Al Elliott: LinkedIn Connect with Leanne Elliott: LinkedIn Email: Reach out at [email protected]. Book a Meeting: Schedule a meeting with Al & Leanne here.