#140: How NOT to handle customer payment problems

This was a painful episode to record. I had problems getting some customers to pay. How I handled it was a cascade of mistakes. I tell Ed the story, and he gives me advice on what I should have done. 

Ed tells us about his recent effort to add a once-off pricing plan to his SaaS.

We also mentioned Ed's appearance on the Slow and Steady podcast, where he shared 25+ practical tips for running your SaaS. 

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