1424: Why Giving Your Product Away for Free is Killing Your Business + Product w/ Mike Jones

Ever wonder how giants like Salesforce scale products from $5 million to over $100 million? In this episode, we pull back the curtain with Mike Jones, a former Salesforce product manager and the brilliant mind behind ProductGrowth Labs. Mike breaks down the critical difference between building what customers want versus what they truly need—and how getting this right is the key to explosive growth. This isn't just a tech talk; it's a masterclass in turning your product into the central engine for revenue, retention, and market domination. For any wantrepreneur or entrepreneur building a SaaS product, this episode provides an actionable playbook for gaining clarity, improving user activation, and scaling with confidence.

💡 What You'll Take Away For YOUR Business

• Filter the Noise: Learn how to identify "valuable feedback" from your customers and separate it from requests that will lead you down the wrong path.
• Monetize from Day One: Discover why offering your product for free is a huge mistake and how getting paying customers early provides the most valuable feedback for growth.
• Master the Product Lifecycle: Understand the entire journey of a product, from initial market research and development to achieving high adoption and retention.
• Reduce Churn with a Laser-Focused ICP: Hear how Mike helped a company with a 20% churn rate slash it by getting crystal clear on their Ideal Customer Profile (ICP).
• Embrace Product-Led Growth: See how every part of your business—from sales and marketing to customer success—plays a role in your product's success and overall business growth.
• Leverage AI Strategically: Uncover how to use AI as a powerful tool to surface signals faster without letting it replace essential human experience and strategic judgment.
• Build a Competitive Moat: Learn why building "depth" into your product is the ultimate defense against competitors in a crowded market.

📝 About Mike Jones

Mike Jones is the founder of ProductGrowth Labs and a former Product Manager at Salesforce, where he was instrumental in scaling one of the company's fastest-growing acquisitions. During his time at Salesforce, he grew a product line's annual contract value from $5 million to over $100 million and led initiatives that drove over 200% user growth. With over a decade of experience across both scrappy SaaS startups and enterprise platforms, Mike possesses a unique ability to connect product strategy with real, tangible business results. Today, he acts as a fractional product leader for SaaS teams, helping them build products that customers love and that drive the bottom line.

🎯 Mike’s BEST Piece of Advice for Wantrepreneurs and Entrepreneurs

"Don't build what either you want or what the market thinks it wants. You want to build what the market needs and values."

📢 Memorable Quotes

• "You hear this a lot in the product management world... what is the best skill a product manager can have? And the answer is the ability to say no." – Mike Jones
• "AI is great at surfacing signals faster... But at the end of the day, it cannot replace strategy and strategic judgment." – Mike Jones
• "The more depth you have within a product, the much harder it is for competitors to steal your space." – Mike Jones

🔗 Links & Resources

• Visit ProductGrowth Labs’ website
• Connect with Mike on LinkedIn
• Follow ProductGrowth Labs on LinkedIn