159 Evolving the Salon Business Model with Clinton Norris and Lucas Doney

I'm currently doing a monthly series of Facebook live interviews on behalf of John Paul Mitchell Systems. And both the guest and the content have been great, so I am also repurposing them as my weekly podcasts.

The first one is today's episode where I spoke with Clinton Norris and Lucas Doney who, along with Clinton's wife Lauren, are salon and school owners in San Diego.

They are also extremely nice people who have some interesting insights into the salon of today!

I know you will enjoy this episode where we discuss:

Changing salon business models
Business in a post-Covid world
Generational changes
Life as an educator…

And lots more!

In this Episode:

[03:17] Origins of the name of Clinton, Lucas, and Lauren’s salon and creative space; Citizen.

[05:22] Unique elements that make Citizen more than just a regular salon.

[07:29] Lucas, Clinton, and Lauren’s approach to curating their creative space.

[10:45] The very effective hybrid business model that is utilized at Citizen.

[15:23] How they have built a healthy team culture at Citizen.

[22:34] An explanation of the tiered rental system at Citizen.

[29:50] Desires and expectations of new generation hairdressers.

[37:23] The core values of Citizen.

[40:58] Experimentation that has characterized Citizen’s first few years in business.

[42:51] How Paul Mitchell has influenced the way Clinton and Lucas approach their work.

[47:09] Why the percentage of Citizen’s revenue that comes from retail is very high.

[51:40] Exploring the educational component of Lucas and Clinton’s working lives.

[56:22] Clinton and Lucas share their thoughts on how new generation hairdressers are changing the industry.

Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated!

They do matter in the rankings of the show and help other people find my podcast.

I also love to hear what’s been helpful and what you love about the podcast! Just click here to review, scroll to the bottom, tap “Ratings and Reviews” tap to rate with 5 stars and “Write a Review” and let me know what your favourite part of the podcast is. Thank you for your support!

Special thanks to Clinton and Lucas for sharing their insights with me for this week’s episode. Until next time!

Antony

Links and Resources:

Grow My Salon Business

Website | Facebook | Instagram

Citizen

Website | Instagram | Facebook | Book an Appointment

VARSITY Hair Education

Instagram | Facebook

Clinton Norris

Instagram

Lucas Doney