163- Let's Talk About from Chaos to Clients: Building sales systems that close business

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Laura Thornton sits down with Darilyn Coles, CEO of Selocity, for a practical conversation on how interior designers can adopt AI in a way that actually strengthens their business. Darilyn explains why technology only works when the underlying process is clear first, and she shares how designers can use AI to streamline operations, improve speed-to-lead, and support stronger lead qualification without losing the personal touch clients expect.

Together, they dig into modern lead generation strategies, including LinkedIn and Apollo, and why thought leadership is still one of the fastest ways to build trust and attract warmer prospects. Darilyn also breaks down what a strong proposal system looks like, including the power of video presentations, consistent formatting, and clear calls to action that guide clients to the next step. The episode wraps with actionable ways to use automation to support sales follow-up and client communication, plus how designers can work with Darilyn through Selocity to implement these systems.

https://selocity.ca/

In just one focused hour, we’ll dive into whatever you need most—pricing strategies, client management, attracting high-end clients or building repeat business. You’ll get clarity, strategy, and expert advice based on my 27+ years of running a thriving, seven-figure design firm.

This is your chance to get real answers to the questions you’ve been dying to ask—from someone who’s actually been there.

Book your session as you need it—no strings attached.

Be sure to follow along on Instagram @thebusinessofbeautifulspaces + @thorntondesign to stay up to date on what we're talking about next week. If you love our podcast, please, please, please leave us a review. If you have any questions or topic ideas OR you wish to be a guest email us [email protected] or find us on instagram @thebusinessofbeautifulspaces

Laura Thornton is the  principle designer of Thornton Design Inc, located in Kleinburg, ON.  Since founding the company in 1999, Laura has been committed to creating a new kind of interior design experience for her clients. Thornton Design is an experienced team of creative talents, focused on curating beautiful residential and commercial spaces in the Toronto, Ontario area and beyond. Now sharing all the years of experience with other interior designers to create a world of collaboration and less competition. 

The Business of Beautiful Spaces  I @thebusinessofbeautifulspaces
Thornton Design                                      I @thorntondesign