232: Overcoming the Resistance

(Part 3 of 30) Blue-Collar Kaizen: Leading Lean and Lean Teams...Ch. 3 Overcoming the Resistance: The challenge of change. “Managers, especially senior managers, overestimate their effectiveness, particularly as they seek to improve their organizations through formal initiatives. And, they underestimate the impact, often negative, of their daily personal actions on employees.” ~ Jim Womack