305 Behind the Numbers: What Salon Data Is Telling Us with Sam Kendall

In this week’s episode, I’m joined by Sam Kendall, CEO of SalonIQ, one of the UK’s leading salon software companies. I always enjoy conversations with tech providers because they see real data, and that means real insights into what’s happening inside salons across the industry. Sam and I talk about AI, automation, online booking, the shift towards self-employment, and the surprising number of salons still not using salon management systems.

We also dive into the trends SalonIQ is seeing in average bill size, rebooking, client retention, and retail sales. Plus, we explore how software is helping drive efficiency, improve the guest experience, and even replace some front desk functions.

Whether you’re tech-savvy or still relying on your appointment book and pen, this episode is a must-listen for understanding how technology is shaping the future of the salon business.

IN THIS EPISODE:

[00:00] Intro and welcome - Meet Sam Kendall, CEO of SalonIQ

[03:12] What makes SalonIQ different

[10:57] Nearly 50% of salons still don’t use software!

[12:16] The online booking gap and what’s holding salons back

[15:08] Salon software and self-employment trends

[18:40] What’s stuck post-COVID: deposits, self-check-in, AI

[22:30] Is AI replacing your receptionist?

[25:18] What might salons look like by 2035?

[28:28] Trends in client retention, average bill, and retail

[30:59] Why retention is the biggest problem in the industry

[34:16] Retail: flatlining or full of potential?

[38:12] E-commerce: are salons really making it work?

[39:12] Frequency of visit, are we gaining ground?

[41:22] Where to find out more and connect with Sam

Want MORE to help you GROW?

📚 Check out our Bestselling GROW Books https://growmysalonbusiness.com/books/

🆘  Management overwhelm!? Download our free checklist! This checklist will help you get clarity on where you're at https://growmysalonbusiness.com/management-checklist/

RATINGS + REVIEWS

🙏Thanks so much for joining me this week. If you enjoyed this episode, please leave a review. Ratings and reviews are extremely helpful and greatly appreciated! 

They do matter in the rankings of the show and help other people find my podcast.

👉 Here's what you do:

- On your phone, Click here  (Read steps below first)

- Scroll down to 'Ratings & Reviews'

- Tap on the empty purple stars and rate 5 stars

- Click on ‘Write a Review’ I love to hear what’s been helpful and what you love about the podcast! Thank you for your support! 🙏

Until next time!
Antony

👉 FOLLOW US!

Instagram | Facebook | Website

👉 FOLLOW SALON IQ!

Instagram | Website