324 Why People Problems Are Really Leadership Problems

In this week’s episode, I’m tackling the flip side of a happy, high-performing team, what to do when things are not going smoothly. Because after the recent episode titled “The Beautiful Chaos of Building a Team,” I received a flood of emails from salon owners struggling with people issues.

So today, I’m breaking down the key elements that set your team up to succeed, and what to do when they don’t. From defining the vision for your business, to recruiting for cultural fit, to onboarding properly, communicating clearly, and embracing change… this episode is all about the fundamentals of strong leadership in the salon industry. If you want a team that performs consistently, this one’s for you.

IN THIS EPISODE:

[00:00] Welcome and listener shout-out

[00:42] Why this topic matters — and the emails that prompted it

[01:56] The big question: “How do I get people to do what I want?”

[02:35] First question to ask: How did you set them up?

[03:39] Point 1: Define your vision, culture, and systems

[05:21] Point 2: Recruit for values and alignment
[06:32] Point 3: Onboarding isn’t handing over a manual

[07:50] Point 4: Communication solves more than it causes

[09:26] Point 5: Don’t be afraid to manage performance

[10:14] People who resist change — and what to do about them
[12:57] Taking over an existing team = friction guaranteed
[14:13] Addressing toxic behaviour head-on
[17:17] Kaizen — why continuous improvement matters

[18:13] Wrap-up — see you next week!

Want MORE to help you GROW?

📚 Check out our Bestselling GROW Books https://growmysalonbusiness.com/books/

🆘 Management overwhelm!? Download our free checklist! This checklist will help you get clarity on where you're at https://growmysalonbusiness.com/management-checklist/

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Until next time!
Antony

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