351: Behind the Scenes: 17 Years of Client Care at Tap the Potential with Dona Krebs

We have a special treat for you today. In celebration of Tap the Potential’s 20th anniversary, we are sitting down with Dona Krebs, our incredible Client Concierge who has been with us for 17 years. You’ll hear her inspiring story of growth and how our coaching delivery has evolved over the years. We are excited to let listeners meet Dona and understand why we rave about her impact and value as our very first virtual assistant from 17 years ago. Join Melissa Kay, Dr. Sabrina Starling, and Dona to discover the secret behind our 94% client satisfaction rating. 

Profit by Design is a Tap the Potential Production.

Show Highlights:

• Dona’s initial role as Tap the Potential’s first virtual assistant and what drew her to our company
• Her perspective on the early years working with Dr. Sabrina
• Differentiation and standing out in client care
• Dona’s role in filtering information to Dr. Sabrina and Melissa
• The defining factors in a 17-year working relationship that WORKS
• Pivotal moments in Dona’s work at Tap the Potential
• Moving A-players into roles that utilize their biggest strengths
• Melissa’s perspective on Dona’s role in supporting her
• Look for our next episode, where we bring Dona back to discuss how a client concierge can improve your delivery.

Resources:

Connect with Dona Krebs: LinkedIn and VA Synergy

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