380: How to Find Confidence in Conflict, with Kwame Christian

Kwame Christian: Negotiate Anything

Kwame Christian is a business lawyer and the Director of the American Negotiation Institute. His TEDx Talk, Finding Confidence in Conflict, was the most popular TED Talk on the topic of conflict of 2017.

Today, he’s working extensively with procurement departments within companies to help them make better deals. Kwame hosts the top negotiation podcast, Negotiate Anything and is the author of the book Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life*.

Key Points

Three points to the breakdown of communication:

1. The Frame (the storyline)
2. The Pace (how fast)
3. The Direction (what issues you’re talking about)

Three steps of compassionate curiosity:

1. Acknowledging emotions
2. Getting curious with compassion
3. Joint problem solving

Resources Mentioned

• Kwame’s Negotiation guide
• Negotiate Anything podcast by Kwame Christian
• Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life* by Kwame Christian
• Anchoring episode on Negotiate Anything

Book Notes

Download my highlights from Finding Confidence in Conflict in PDF format (free membership required).

Related Episodes

• Negotiating As If Your Life Depended On It, with Chris Voss (episode 262)
• Negotiation Tactics for Results, with Kwame Christian (episode 311)
• Have Conversations That Matter, with Celeste Headlee (episode 344)

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