409: Gallup Findings on the Changing Nature of Work, with Jim Harter

Jim Harter: It’s the Manager

Jim Harter is the Chief Scientist for Workplace at Gallup. He has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. He is the co-author with Jim Clifton of the new book, It’s the Manager: Gallup Finds That the Quality of Managers and Team Leaders is the Single Biggest Factor in Your Organization’s Long-Term Success*.

Key Points

Millennials and Generation Z have influenced the changing nature of work. Six key findings from Gallup:

1. People don’t just work for a paycheck — they want a purpose.
2. People are no longer pursuing job satisfaction — they are pursuing development.
3. People don’t want bosses — they want coaches.
4. People don’t want annual reviews — they want ongoing conversations.
5. People don’t want a manager that fixates on their weaknesses.
6. People say, it’s not my job — it’s my life.

Resources Mentioned

• It’s the Manager: Gallup Finds the Quality of Managers and Team Leaders is the Single Biggest Factor in Your Organization’s Long-Term Success* by Jim Clifton and Jim Harter
• CliftonStrengths (formerly StrengthsFinder) assessment
• Gallup Access

Book Notes

Download my highlights from It’s the Manager in PDF format (free membership required).

Related Episodes

• These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237)
• How Teams Use StrengthsFinder Results, with Lisa Cummings (episode 293)
• Three Steps to Great Career Conversations, with Russ Laraway (episode 370)

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