443: How to Handle Hostility, with Bonni Stachowiak

Bonni Stachowiak: Teaching in Higher Ed

Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.

Listener Questions

• Robert asked how he could support other leaders in his organization to do better, while also supporting his own career.
• Harrison was wondering how he could handle a situation with a difficult client.
• Gregory wanted to know how to support team members when they are on-site with a customer and not available to connect.
• Chris asked what he could do to get more feedback on what should happen with training and development activities.

Resources Mentioned

• How to Stop Worry and Start Living* by Dale Carnegie
• The 7 Habits of Highly Effective People* by Stephen Covey

Related Episodes

• How to Listen When Someone Is Venting, with Mark Goulston (episode 91)
• Performance Measurement That Gets Results, with Stacey Barr (episode 419)
• Tie Leadership Development to Business Results, with Mark Allen (episode 435)
• Keep Your Ideas From Being Stolen (Dave’s Journal)

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