#542: How AI Fixes 77% of Support Issues

Is AI replacing network engineers? Liz Centoni (Cisco EVP) reveals how Agentic AI is transforming Cisco TAC and network automation. Discover why 77% of support cases are now handled by AI and what this means for your career in 2025.

A big thank you to Cisco for sponsoring this video and for sponsoring my trip to Cisco Partner Summit San Diego 2025

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0:00 - Coming Up

01:08 - Intro

01:28 - Customer Experience

02:01 - Cisco TAC

02:42 - AI & Agentic AI

05:13 - Usage of Agents

07:15 - Will AI Take Jobs Away?

09:18 - Intelligent Call Routing

13:20 - Challenges with Agents

16:57 - Quantum Computing

18:03 - Liz's Advice for the Youth

19:32 - Conclusion

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Disclaimer: This video is for educational purposes only.

#ai #agenticai #quantumcomputing