824: Dr. Rob Reed, part 2: Learning to love leading effectively

Rob starts by sharing his experience from leadership coaching in the context of a hospital with people in intensive care as well as their families. Situations are often emotionally intense. Treating just facts doesn't work, or can work against you. It can be "terribly ineffective" (not unique to medicine).

He recounts learning to lead through emotional awareness, using social and emotional skills he developed through practice in our coaching. He connects with people meaningfully: patients, their families, the other members of his team, everyone.

He talks about not telling people what to do but to listen and act with empathy and compassion, that he's developing through deliberate practice.

Maybe the most heartfelt part of our conversation comes at the end where he speaks about his longtime vision and dreams for being a doctor. As much as he wanted to care for patients and their families, now he sees how much the skills of leadership enable him to help far more people by leading others to care more effectively.

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