Amy Gallo, EI Expert & Dr. Sigal Barsade, a Professor of Management

In this episode, Willy interviews two experts in human interaction, emotional intelligence, and conflict management: Amy Gallo and Dr. Sigal Barsade. Author of HBR Guide to Dealing with Conflict, Amy Gallo is an expert in communication and conflict management. Dr. Sigal Barsade, a professor of management at Wharton Business School, is also an expert in her field of emotional intelligence, organizational culture, and team dynamics. 0:48- Willy introduces the episode and the guests. 2:26- Willy begins by asking the guests to share disappointment management tips. 11:00- Willy moves to looking at conflict and asks if conflict can be a good thing. 16:16- How do you directly address conflict and prepare for a conflict confrontation? 20:50- Sigal shares her expertise on emotional intelligence in handling conflict/confrontations. 25:29- Willy asks about the importance of identifying patterns in yourself and others in dealing with conflict. 31:02- Amy shares tips on how to deal with personality conflict. 35:19- Amy shares tips on how to deal with political conflict among family members. 39:50- Sigal expresses the importance of emotional norms in virtual world. 47:32- Sigal and Willy look at the importance of emotional intelligence in the corporate world. Listen now! GET NOTIFIED about upcoming shows: » Subscribe to our YouTube channel here: https://www.youtube.com/channel/UC5jhzGBWOTvQku2kLbucGcw » See upcoming guests on the #WalkerWebcast here: https://www.walkerdunlop.com/webcasts/ Listen to the replay! If you have any comments or questions, please reach out to your main Walker & Dunlop point of contact. We are all available to answer questions and provide assistance. Additionally, if you have topics you would like covered during one of our future webcasts, we would be happy to take your suggestions. Learn more about your ad choices. Visit megaphone.fm/adchoices