About this episode
Capital One is the largest issuer of credit cards in the U.S. It’s also one of the largest banks, and car finance companies, in the country. We learn from its experience building proprietary AI across fraud prevention, agentic workflows, customer experience, and risk and compliance in the latest installment of our oral history project.
We Meet:
Capital One’s Head of AI Foundations Milind Naphade
Credits:
This episode of SHIFT was produced by Jennifer Strong with help from Emma Cillekens. It was mixed by Garret Lang, with original music from him and Jacob Gorski. Art by Meg Marco.
Get every episode summarized
Each time SHIFT publishes, we email you a written briefing from the transcript — the topics, who appeared, and any specific claims, with the ad reads skipped.
Email me new episodesFree for 3 shows. No card needed.
Hosts & guests
No transcript yet
This episode has not been transcribed. Request it and it moves to the front of the queue.
More episodes
