CR097 Knowledge 2025 special, part 1: How to drive successful innovation at scale with Karel van der Poel, ServiceNow

At Knowledge 2025, the spotlight is on big announcements and bold innovations—but we’re taking you behind the scene!. 
In this two-part special, we dive into the engine driving ServiceNow’s evolution, with exclusive conversations you won’t hear on the main stage.

In Part 1, Dave, Esmee, and Rob sit down with Karel van der Poel, SVP of Products at ServiceNow, to reflect on a decade of growth. They explore what it really takes to drive meaningful innovation—not just scattered ideas, but a clear vision, the ability to scale, and a focus on lasting impact.

TLDR
00:54 Welcome to Knowledge 2025: Inside ServiceNow’s flagship conference
05:30 Rob is confused about the tension between Big Tech, Big Government, and Innovation
12:22 Conversation with Karel van der Poel, scaling innovation at ServiceNow
51:30 Designing trust and what it takes to build AI agents people rely on
59:40 From platforms to the open sea

Guest
Karel van der Poel: https://www.linkedin.com/company/andersindset/

Hosts
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/
Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/

Production
Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/
Dave Chapman: https://www.linkedin.com/in/chapmandr/

Sound
Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/
Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/

'Cloud Realities' is an original podcast from Capgemini