Daniel Hindi on Why AI Chatbots Are Changing Customer Service

In my conversation with CEO Daniel Hindi, we talked about something many people still struggle with: chatbots.

Many people see a chatbot on a website and immediately think:
"Just let me talk to a human."

A few things that stood out:
• Most conversions happen after about 7 interactions
• AI can eliminate 80%+ of repetitive support tickets
• When AI is trained well, it often gives the answer faster and clearer than waiting for a person
• It doesn't replace humans — it frees them up for higher-value conversations

Daniel suggests:
Next time you land on a website with a chatbot… use it for 30 seconds.
You may be surprised how quickly you get what you need.

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Daniel Hindi is a founder, engineer, and operator who has spent the last two decades turning ideas into multi-million-dollar products. His work lives where AI, SaaS, and automation intersect, with a focus on building systems that are scalable, secure, and tied directly to revenue.

Today, Daniel is the Founder and CEO of Noem.ai, where they build AI chatbots that help businesses automate customer conversations, capture more leads, and understand customer sentiment across web, SMS, voice, and social channels. Before Noem.ai, Daniel co-founded BuildFire and led the technology and product that powered thousands of mobile apps for businesses around the world."

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Connect with Daniel Hindi:
Website: https://noem.ai
LinkedIn: http://linkedin.com/in/danielhindi