Difficult Conversations and the Science of Effective Feedback | Douglas Stone

Douglas Stone is a Founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School, where he teaches negotiation. Through Triad, he consults to a wide range of organizations, including Fidelity, Honda, HP, IBM, Merck, Microsoft, and Shell. Doug is co-author of the New York Times bestsellers Difficult Conversations: How to Discuss What Matters Most (Penguin 2000), and Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood) (Viking/Penguin 2014). His articles on negotiation and conflict resolution have appeared in the New York Times, the Los Angeles Times, and the Boston Globe. He has appeared on many TV and radio shows, including Oprah. For more on Doug please visit www.triadconsultinggroup.com

In this episode we cover a wide array of topics including:
-The three types of feedback (coaching, evaluation, and recognition), what they are, why they are important, and why we so often miss the mark with feedback
-What gets in the way of receiving feedback
-How to deliver feedback more effectively
-The importance of moving from judgment to curiosity (and compassion) to foster learning
-Why stories are so important in difficult conversations
-Strategies and insights for engaging in difficult conversations more skillfully
-And much more!

For show notes and more please visit www.joshuasteinfeldt.com/podcast

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