Enterprising Insights: Episode 13 – Field Service Applications

In this episode of Enterprising Insights, The Futurum Group's Enterprise Applications Research Director Keith Kirkpatrick will provide a preview of his Market Insight Report around field service applications, the mobile and frontline-service based applications used to further drive efficiency and better CX through both B2B and B2C customer interactions. Kirkpatrick will then close out the show with the "Rant or Rave" segment, where he picks one item in the market, and champions or criticizes it.