About this episode
Since 2020, a long list of “temporary” changes quietly hardened into permanent features of everyday life. What began as emergency measures turned into business models: higher prices hidden behind fees, worse service framed as convenience, tipping used to replace wages, apps replacing people, and customers doing more work for less value. This episode examines how crisis conditions rewired expectations, normalized decline, and trained people to accept less while paying more. The question is not whether life changed after 2020—it is who benefited from those changes, and why almost none of them were ever rolled back.
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