Episode 629 - The Day You Almost Lost Them

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Helping leaders motivate their people to a higher level of performance through strong human relations team building and goal achieving

This is the seven-minute leadership podcast with your host Paul Felle of Alito

Hello everyone and welcome to this seven-minute leadership podcast. It's episode six twenty nine

Let me tell you something that should keep you up at night

Your best employee is not going to quit on their best day

They're not going to

Resign after crushing a project getting praised in a meeting or landing a huge client

They're going to quit on their worst day the day they feel invisible the day

They feel blamed the day they feel alone the day they think

Maybe this place would not even notice if I was gone and if you're not careful that day will blindside you

I've seen this in EMS. I've seen it in corporate teams. I've seen it in small business a

Rock solid performer hits one bad shift one bad meeting one bad week and

Suddenly they're polishing their resume not because they're weak because they are human and here's the truth most leaders miss high

performers carry

More weight than anyone else. They say yes

More often they fix more problems. They clean up other people's messes

They answer the phone when no one else will they are strong

Until they are not and when they crack. It's rarely loud. It is quiet

It looks like silence. It looks like disengagement. It looks like I am fine

You have to catch it before it turns into a resignation letter

So how do you prevent your best employee from quitting on their worst day first?

You create relational equity

Before the storm hits in aviation. We do not build trust in the cockpit during turbulence

We build it on clear days through checklist through repetition

Through respect for roles when the engine

Sputters at 3,000 feet. That is not the time to figure out whether you trust the person next to you

Same thing in leadership. If the only time you talk to your best employee is when you need something

You are already behind if your communication is transactional

They will treat your organization as transactional

You want loyalty on their worst day

Invest in them on the ordinary days second

Pay attention to micro shifts

Your top performer stops speaking up in meetings. They stop volunteering their emails get shorter

They stop bringing you solutions and start bringing you problems

That is not attitude that is fatigue

You cannot manage what you refuse to see

Leadership is situational awareness in the cockpit. We call it being ahead of the aircraft and your organization

It means being ahead of the emotional state of your people

Don't wait for the explosion. Look for the flicker. Third

Protect them from death by a thousand cuts

High performers get punished for being capable more work more responsibility more expectations

Fewer breaks. I've watched leaders unintentionally burn out their best people while protecting their average ones

And that's backwards your best employee

Should not feel like the organizational pack meal when they mess up

Do not crucify them when they say no, do not guilt them when they are

Overwhelmed do not remind them how good they are as a way to load more weight on their shoulders

Sometimes your job is to pull work off their plate not pilot on

fourth when their worst day hits

Show up fast not with policy not with a lecture not with corporate buzzwords

Show up like a human pull them aside close the door and say I saw what happened talk to me and then listen

You do not need to solve everything in that moment. You need to make sure that they do not feel alone in it a

Five-minute conversation at the right time can save a five-year employee. I remember a

Paramedic years ago sharp dependable the kind of person who makes your organization better

Without asking for credit one bad call one public complaint

One rough conversation and I could see it in his face. He was done. I didn't quote policy

I didn't talk metrics. I said you've given this place too much to walk out on a bad night

Let's walk through this together. He stayed and he's still one of the strongest leaders in that system

That was not about management. That was about ownership which brings me

To red key moments a red key moment is when the stakes are high in your

And your response defines your credibility your best employees worst day is a red key moment for you if you

Respond with ego indifference or delay you will lose them if you respond with clarity accountability and presence

You lock in trust

Leaders always think retention is about money perks or benefits

It's about how you handle people when they're fragile and here's the final piece

Make it safe for them to struggle if your culture only celebrates

Perfection your best employees will hide their cracks until they shatter you want them to raise their hand early

You want them to say I'm not a hundred percent this week

That only happens if you model it first you admit your own tough days you own your own mistakes

You show that strength includes recovery your best employee does not need you to be impressive

They need you to be steady

So if you take one thing from today let it be this

Your best employee will have a worst day. It's guaranteed

The question is whether you will be the reason they stay or the reason they leave

Leadership is not tested when everything is smooth

It's tested in the moment someone you value feels like walking away

Be present be early be human

Protect your people when they are at their lowest and they will run through walls for you when you need them the most

This has been the seven-minute leadership podcast and I thank you for listening for more Paul Felle Valito podcasts visit Paul Felle Valito dot-com

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The stylishly modern grand-tiet with over 45 restaurants bars and lounges

Baham are serves up delicious dining from world-renowned chefs like Daniel Boulude and Marcus Ann Wilson

Nightlife venues like the new John Batista's Club and the Caribbean's most luxurious casino at

Baham are you'll find every pleasure under the sun and one of a kind experiences for the entire family like Baham Bay our

15-acre lush tropical water park

Interactive wildlife experiences including our daily flamingo parade world-class golf tennis

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