Eric Knight Joins Pool Brain

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Natalie Hood welcomes Eric Knight back to the Talking Pools Podcast to discuss his move from Watershape University to Pool Brain—and what this new role could mean for pool service professionals.

Eric explains how a conversation that began in 2022 eventually developed into an opportunity to combine the work he does best: water chemistry, education, technology, and solving real-world problems for technicians in the field. He also clears up the speculation surrounding his departure from Watershape University. There was no drama, no burned bridge, and no scandal—just an honest recognition of his strengths and an opportunity that better fits how his brain works.

The conversation then turns toward the future of the pool industry. Eric explains why artificial intelligence is unlikely to replace pool technicians, but will increasingly help them make better decisions, optimize routes, train employees, standardize service, and operate more profitable businesses.

Eric also offers an early look at Pool Brain’s vision for automated chemical dosing, guided technician workflows, and “point-of-need education”—giving technicians the information they need while they are standing in front of the pool, instead of making them wait for the next class or trade show.

In This Episode

• Why Eric Knight joined Pool Brain
• How his relationship with Pool Brain began in 2022
• The truth about his departure from Watershape University
• Why recognizing your weaknesses is an important leadership skill
• What Eric is most proud of accomplishing at Watershape
• Why traditional industry education is becoming cost-prohibitive
• How AI will assist pool professionals without replacing field technicians
• Why more displaced white-collar workers are entering the trades
• The story behind the Orenda Calculator and Chemiculator
• How technology can eliminate dangerous chemical-dosing shortcuts
• What automated water-chemistry dosing could mean for service companies
• How guided workflows can improve training, safety, and accountability
• Why technicians need education at the exact moment a problem occurs

This is Part One of Natalie Hood’s conversation with Eric Knight. Tune in next Wednesday for Part Two as they continue discussing his new role at Pool Brain and the technology being developed to support the next generation of pool professionals.

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