Gary Sorrentino on How Zoom Is Moving AI from Conversation to Completion

Zoom became synonymous with video meetings, but its next chapter is about delivering business outcomes through AI.

In this episode of Technovation, Peter High speaks with Gary Sorrentino, Global CIO of Zoom, about the company’s evolution from a video conferencing platform to an enterprise AI platform designed to move organizations “from conversation to completion.” Drawing on nearly five decades in technology leadership, Gary explains why CIOs should prioritize integrated AI platforms over disconnected point solutions, how better data drives better AI outcomes, and why the future of work is about enabling effective collaboration wherever work happens. He also shares his perspective on AI agents, deepfake detection, usage-based AI, and the leadership skills technology executives will need as human and digital workforces increasingly operate together.

This episode is presented by Mailtrap — Modern Email Delivery for developer & product teams. Learn more at mailtrap.io