How does Culture affect your Business? With CEO of Christian Brothers Automotive, Donnie Carr

How does culture affect your business?  
On this episode of Start With a Win, we talk to Donnie Carr, the CEO of franchise company, Christian Brothers Automotive, an amazing organization that has a great culture and is growing as a result.  

Donnie goes into how he struggled early in life but found his way to become a service writer in the company, working his way up to be President and CEO of the company.  

We talk about business relationships, franchisee and franchisor relationships, getting things done, accountability, and success/happiness.  

Donnie Carr serves as President and CEO of Christian Brothers Automotive. His career at Christian Brothers Automotive began eighteen years ago, working as a Service Writer. This gave him the necessary first-hand experience of serving guests with compassion and excellence. In 2007, he joined the Christian Brothers Automotive Home Office team, where his primary responsibility was assisting with new store openings and providing support to existing locations. During his time with the Home Office, Donnie has held the positions of Franchise Performance Consultant, Director of Store Performance, Vice President of Operations, and President. While in those roles he assisted in creating coaching, training, and support teams for CBA franchisees, and helped drive both top and bottom-line revenue streams for all stores. Donnie has also been instrumental in developing the company’s Core Values and Culture Commitments, encouraging team members in their personal and professional growth, and leading the company with excellence, transparency, joy, and being neighborly at the forefront. Donnie has also been pivotal in the CBA Foundation’s pursuit of donating $25 million by 2025. In his personal life, Donnie enjoys watching sports, volunteering at his church, and spending time with his wife Beth and two kids. He is a native Houstonian and currently resides in Katy, TX.

Main Topics and Connect

01:49 An ah ha moment…
04:13 Path from Service Writer to CEO.
08:01 Who is in control of the journey?
09:25 Long-term relationships?
10:40 Their culture…
13:43 How are they different?
15:20 Top franchisee challenges
17:48 Keeping up with technology.
18:51 Biggest leadership advice!

www.cbac.com 

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