How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson

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In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product development and team processes!

Special guest Kristi Ernst Thompson, Senior Technical Support Specialist at Help Scout, joins us to share how involving every department in customer support—from developers to leadership—fosters innovation, strengthens cross-team collaboration, and enhances customer satisfaction. 

Whether you’re part of a small startup or a large organization, this episode offers insights to help you connect with your customers and build better products!

We want to hear from you! Share your support stories and questions with us at [email protected]!
 
To learn more about Buzzsprout visit Buzzsprout.com. 

Thanks for listening!