Increasing Resilience, Profitability, and Sustainability in the Utilities Industry - Futurum Tech Podcast The Intelligent Enterprise Industry Series

This episode of the Futurum Tech Podcast - Interview Series is the seventh installment of our newly launched Intelligent Enterprise Industry Series — done in partnership with SAP — where I will be speaking with advisors and executives across ten different industries on how they are focusing on furthering their intelligent enterprise story. I'm excited to welcome Anthony Sabatini, an executive advisor for the utilities industry at SAP.

 

The Interconnected Utilities Sector

 

SAP recently partnered with Oxford Economics to conduct a research study to learn how executives from around the world are managing end-to-end processes, business networks, and talent recruitment to support strategic goals amid rising levels of uncertainty. The report includes findings from 3,000 senior executives, including 300 from the utilities sector.

 

My conversation with Anthony revolved around the following:

 

• The primary demands utility companies are responding to.
• How the utility industry is shifting to a customer-centric model.
• The changes that companies are making to meet the new demand — both internally and externally — for greater personalization and ease of use.
• How companies in the utilities industry are investing more in employees.
• The new investments, including in technology, that the utilities industry is making to deal with challenges.
• The impact these changes are having on the culture of utilities companies.

 

Anthony and I explored some of the findings of Beyond Efficiency: How the Utilities Industry Leverages Systems Thinking, but I know we only scratched the surface. If you're interested in a comprehensive overview of the subject download The Oxford Economics report on the Interconnected Utilities Industry here.