Inside the Hospitality Business with BTB’s Connie MacLeod & Matt Reis

Bill sits down with Connie MacLeod and Matt Reis of BTB Woodfire Pizza & Grill for a raw, honest, and authentic master class in the hospitality industry. Recorded right inside BTB, this conversation takes you behind the scenes of what it truly takes to run a successful restaurant.

Matt shares his inspiring journey from pizza maker to restaurant owner, while Connie reflects on her studies in hospitality and her passion for creating unforgettable experiences for every guest. Together, they open up about the realities of restaurant life—from hiring and training staff to balancing budgets, managing suppliers, and coaching teams.

You’ll gain insights into the dedication, care, and heart that make BTB thrive, along with a look at the challenges they face both inside and outside the business. Whether you’re in the hospitality industry, considering a career in it, or just curious about what it takes to build a beloved restaurant, this episode will leave you with a deeper appreciation for the work that goes into every meal and every guest experience.

One thing is clear: with Matt and Connie at the helm, it’s no wonder BTB Woodfire Pizza & Grill is a standout success.

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