Kelli - “How do I deal with a communication breakdown?"

Kelli is a nurse at a leading teaching hospital where communication issues are not only leading to resentment – they could also be affecting patient care. After hearing from Kelli about the larger problems at play in the healthcare space, Anne and Frances discuss the link between communication and transparency and guide Kelli into taking matters into her own hands.

For the full text transcript, visit ted.com/podcasts/fixable-transcripts

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