Lessons from service design with author Lou Downe
About this episode
Are you speaking a totally different language to your customers? Lou Downe, author of the best selling book Good Services and former Design Director of the UK Government, joins Neil to talk about what we get wrong about service design and how improving it can help your users, your team and even the world we live in.
Check out our YouTube video series at: https://goo.gle/3t13pWt
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