Maryjo Charbonnier: From Jobs to Skills: How AI Is Rewiring the Workforce (Live @ Unleash 2026)

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Chapters

00:00 – Cold open: UNLEASH vs. Transform event dynamics
01:10 – Meet Mary Jo Charbonneau and Kyndryl
02:00 – Why AI is redefining HR transformation
03:15 – HR’s shift to the center of business strategy
04:30 – Why HR leaders must think beyond HR (customer impact)
05:45 – How AI is used on the customer delivery side
07:00 – Translating business demand into skills with AI
08:15 – Matching the right talent to the right work
09:30 – The power of workforce data and skills visibility
10:45 – Internal mobility: finding hidden talent within
12:00 – Real-world use cases of repositioning underperforming employees
13:30 – “Make yourself discoverable” in the age of AI
14:30 – The future of skills-based organizations

Key Takeaways

1. AI is pulling HR into the center of the business
Not as support—but as a strategic driver tied directly to how work gets done and delivered to customers.

2. The real power of AI is translating work into skills
Understanding what skills are needed—and matching them dynamically—is becoming HR’s most critical capability.

3. Skills data unlocks internal mobility at scale
Organizations already have the talent—they just haven’t had the visibility to deploy it effectively.

4. “Make yourself discoverable” is the new career mandate
Employees must actively surface their skills and capabilities in AI-driven environments or risk being overlooked.

5. AI enables a more human approach to talent decisions
Instead of writing people off, organizations can identify where individuals will actually thrive.

6. HR needs to think beyond HR
The biggest missed opportunity: not connecting AI in HR to how the business serves customers.

7. Transformation is no longer optional—it’s continuous
AI isn’t a project. It’s an ongoing shift in how organizations operate, hire, and grow talent.