About this episode
Recently, one of our members reached out with some questions about how to achieve growth while simultaneously addressing a sizeable break/fix client base. It's a really good question and one that I know a lot of MSPs face.
First, acknowledge that break/fix customers inhibit managed services growth
Second, have a plan to migrate those break/fix customers to managed services plans
Third, execute your plan and have a timeline. Don't make it an "open-ended" strategy.
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