Public Safety Transformation in Albuquerque | An HBS Case Study

This Harvard Business School case study examines the creation and development of the Albuquerque Community Safety (ACS) department, a new public safety organization in Albuquerque, New Mexico. The case study looks at how the department was conceived during a summer of social justice protests following the murder of George Floyd, its innovative model of utilizing social workers and mental health professionals to respond to non-violent 911 calls, and the challenges and successes it faced in establishing itself and scaling its services. The study also explores the department's relationship with the Albuquerque Police Department (APD), its evolving role in the city's broader public safety system, and the future of public safety in Albuquerque.