Robert Smith: AI, Enterprise Software and the Future of Investing

Join Creative Planning President and CEO Peter Mallouk and Vista Equity Partners Founder, Chairman and CEO Robert Smith for a conversation on AI in enterprise software and what it means for investors. They explore how AI agents are reshaping SaaS business models, why mission-critical systems must be highly accurate and how enterprise AI is shifting value from seat-based pricing to measurable outcomes. They also discuss durable value creation, market volatility and how long-term investors can stay focused when headlines move faster than fundamentals.

(00:00) Introduction
(01:24) How early exposure to tech shaped Robert’s edge
(02:44) Lessons from Wall Street that still apply today
(03:50) Why enterprise software can be a durable investment
(04:29) “No finish line” — the mindset behind continuous improvement
(06:21) Davos takeaways that matter for markets
(07:03) Using AI without giving away enterprise value
(09:06) Enterprise software, explained in plain English (an insurance example)
(10:51) When “mostly right” can cost you money
(12:16) What investors are getting wrong about AI and subscription software
(14:00) From seats to agents: what this shift means for growth and pricing
(16:34) Why some software is so hard to replace
(19:03) The skills that still pay off as AI reshapes services
(22:40) A better way to trust your gut: test, learn, repeat
(24:56) Building teams that keep up with constant change
(27:00) Discipline and excellence — the advantage that compounds
(28:53) Where innovation is happening now (and how to keep up)
(31:43) The messy middle: what change looks like before it works
(36:25) Why no sector stays safe forever — and what to do instead
(39:16) The Morehouse moment — and a mindset you can use now

 

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