RSG260 - Blind Rideshare Passenger Shares Her Riding Experience

In this episode Harry speaks with Kathryn Webster. Kathryn is an associate at KKR, a global investment firm investing across private markets in every asset class all over the world. She is also the founder of Together Achieving Dreams Foundation, bridging the gap between potential and possibility for the blind and low vision.

• 0:00 Intros
• 3:48 How should riders refer to blind passengers?
• 5:33 What is it like calling a ride as a blind person?
• 12:09 How should service animals be referred to?
• 16:58 What questions can you ask regarding service dogs?
• 22:37 What should a driver do if they are scared of dogs?
• 28:11 What does Kathryn think of fake service dogs?

Links/references from the show:

• Kathryn's LinkedIn: https://www.linkedin.com/in/kathryncornellwebster/
• Lyft's Anti-Discrimination Policies: https://help.lyft.com/hc/en-us/all/articles/115012923767-Anti-Discrimination-Policies
• Lyft's Service Animal Policy: https://help.lyft.com/hc/en-us/all/articles/115013080048-Service-animal-policy
• Downloadable Policy Copy Service Animal FAQ and Policy: https://assets.ctfassets.net/ecaxsf5u3xse/37rxua7DcxdyiAPFyVNN2s/3acbe37181e66fe3744f98ef1d3853c2/Service_Animal_Policy.pdf
• 3-Minute How-To Service Animals: https://www.youtube.com/watch?v=SppA9cmanfY
• Service Animal Hotline: 1-844-554-1297 for direct phone support