S2 Episode 4 Timeout with Amy Gould ”Finding a Uniting Purpose”

Episode 4 of Season 2: Amy Gould, Chief People Officer at Regional Transit Service, joins as our first HR leader to be on Timeout with Leaders. Amy has a passion for people and building relationships to improve the daily lives of employees, creating a uniting purpose to bring over 1,000 employees together to serve the community daily. 

Top 3 Gould Family Christmas Movies

-Christmas Vacation

-A Christmas Story

-Elf 

 

Amy spoke about the competitive labor market and believes companies need to hire for character and train for skills. While increasing communication across all teams to get the full story on what is really going on internally. She has found more communication limits surprises for the business, so they can take a more proactive approach. 

Amy reminds us that the customer experience should match the employee experience as they are interacting daily with one another, a direct representation of the company, so they better be happy! 

"It is so important to know your employees today" - Amy Gould