Scaling Empathy and Kindness featuring Claude Silver

In this episode of Culture From the Heart Podcast, hosts Larry Levine and Darrell Amy are joined by Claude Silver, Chief Heart Officer at VaynerX. Claude discusses the principles of 'kind candor' and emotional intelligence, emphasizing the importance of creating a workplace culture rooted in empathy, authenticity, and human connection. She shares personal stories and practical strategies for how leaders can foster an environment where employees feel valued and safe. Claude also introduces her new book, 'Be Yourself At Work,' which offers actionable advice for individuals and teams to cultivate genuine self-awareness and a sense of belonging.

KEY TAKEAWAYS

• Culture is built in micro-moments - Not grand gestures like foosball tables, but daily human interactions like saying hi in the hallway or acknowledging someone's engagement

• Kind candor over harsh feedback - Combining kindness with honest accountability creates forward momentum and trust

• Employees are humans first - Recognizing that everyone has a full life outside work is essential to creating psychological safety

• Retention through belonging - Creating a culture where people feel seen, valued, and safe leads to loyalty, innovation, and organic referrals

• Scale empathy through culture champions - Identify people with "heart to help" DNA in every office who can extend care and connection

• The cost of masking - Hiding your authentic self at work has a real personal and organizational cost

QUOTES

• "Culture isn't built in these grand moments. We don't need to have a foosball table. We're gonna be human."
• "It's very rare that you'll ever hear me use the word employee. It's because we're human."
• "What is it costing you to put your real self in your backpack and put on a mask and walk through the door? Because it is costing you something."
• "We're building the single greatest human organization in the history of time."
• "I want every single person in this company to trust you, and I want you to create safety for every single person in the company."
• "People stay when they're happy. What's not the ROI of taking care of your humans?"
• "Kind candor - kindness is who we are. The candor is the accountability, the honesty."

Learn more about Darrell and Larry.

Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/

Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/

Connect and learn more from Claude Silver.

https://www.linkedin.com/in/casilver/

Ready to begin realizing the full potential of your sales team? Hire Great Salespeople with Confidence. SCHEDULE YOUR EXECUTIVE BRIEFING.

https://sellingfromtheheart.net/hiring

Unlock The Power of Team Growth with Learnit’s Live Training Platform. CLAIM your 45-day trial of unlimited training now!

https://www.learnit.com/lp/culture

Stop gambling on interviews. Combine analytics with a sales recruiting system to screen out non-performers so you only interview candidates that can become great salespeople.

https://hiringguide.salesindex.ai/