Season 19, Episode 223: Dr. John Huff & Dr. David Yerkes: Hospital Hospitality

“The purpose of business is to keep and create a customer.” - Peter Drucker

Dr. John Huff and Dr. David Yerkes are business partners within Lion Oakes Consulting which advises healthcare institutes and workers on improving patient experience, optimizing hospital programs, and coaching leaders to help them reach their full potential.  The good Doctors chat with Jay about the culture within their own company as well as the importance of honesty especially when you're getting started.  We're getting a dose of the medical field on this episode of The Culture Matters Podcast.