ServiceNow Federal Friday E02: Jonathan Alboum, Federal CTO at ServiceNow

Today's guest is Jonathan Alboum, Federal Chief Technology Officer at ServiceNow. In his role with the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior to ServiceNow, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.

Jonathan's Federal government tenure includes serving as the CIO for the U.S. Department of Agriculture (USDA). He led the development of the USDA’s IT Modernization strategy, including Cloud computing, network modernization and enhanced cyber security for a $3 billion annual technology spend. In addition, he served as a leader in USDA’s Acquisition community, supporting the oversight, assessment and strategic planning of national programs comprising an acquisition portfolio of more than 70,000 awards worth $6 billion annually.

In this episode, Jonathan will discuss:

His background working in federal government,

How ServiceNow is being utilized in the federal sector,

A Case study of ServiceNow in the Fish and Wildlife service,

Overcoming challenges of implementing ServiceNow,

How ServiceNow integrates with existing systems and technologies,

The role of ServiceNow in Cybersecurity & Data Privacy,

ServiceNow’s RiseUp program, and

How ServiceNow will continue to evolve in federal government