ServiceNow Series E104: Doug Rezabek, Director of Strategic Initiatives and ServiceNow Practice at SOFtact Solutions

Today's guest is Doug Rezabek, Director of Strategic Initiatives and ServiceNow Practice at SOFtact Solutions. Founded in 2017, SOFtact Solutions solves problems through design, procurement, integration, execution and program management of subject matter experts, and the hardware/software necessary to implement solutions. They provide solutions for Government Agencies at the federal, state and local levels, as well as industry partners, non-profit organizations and commercial customers.

Doug has over 30 years of experience in developing, deploying and marketing IT products and solutions, as well as delivering management consulting services to Department of Defense and private sector organizations. He also has practical and extensive experience in marketing, technical/product marketing, sales, sales support, solution architecture, solution development, solution delivery, project management, training development and delivery, and organizational change management.

In this episode, Doug talks about:

The work they are doing at SOFtact Solutions,

How he has developed his skills with the company,

How they are utilizing ServiceNow in the defense sector,

Dealing with change resistance and other challenges to overcome,

The consumer experience and managing expectations,

A case study of the impact they bring to customers,

Advice to people starting a career in ServiceNow