ServiceNow Series E128: Marcel Horn, Practice Lead ServiceNow at Contec-X GmbH

Today's guest is Marcel Horn, Practice Lead ServiceNow at Contec-X GmbH. Founded in 2002, Contec-X offer first-class software solutions for IT, product/project development and innovation-oriented company areas. These solutions are based on the standard software Clarity PPM® and/or the ServiceNow platform, which Contec-X adapt for your company as an authorized and certified partner. It is the company's mission to implement software solutions to digitize and optimize processes so that you and your company achieve better results!

Marcel is a seasoned IT professional with over 10 years of comprehensive experience in IT Service Management, Project Management and Enterprise Architecture. He has led high-performing teams in companies like Contec-X GmbH and ins-pi GmbH, demonstrating excellence in implementing ServiceNow applications, integration and configuration. His expertise is further supported by a strong foundation of ServiceNow certifications, and proficiency in using UPM·X, Designer and FREELUCY applications to drive IT service delivery and business process improvements.

In this episode, Marcel discusses:

How he got into the world of ServiceNow,

Challenges he’s faced working within ServiceNow,

Current trends he is seeing in the ServiceNow ecosystem,

Addressing gaps and their impact on implementations,

Why ServiceNow is the best PPM solution,

Where he sees the platform evolving in the coming years