ServiceNow Series E164: Ben Wilcox, ServiceNow Americas Practice Leader at IBM

Today's guest is Ben Wilcox, ServiceNow Americas Practice Leader at IBM. Ben is a seasoned professional services leader, with global experience with across multiple industry sectors. Ben has strong experience as an operations and sales leader with a strategic mindset and demonstrating results with clients. His focus is on understanding client issues and developing solutions to achieve the desired outcome.

In his current role with the IBM ServiceNow practice, Ben and his team are focused on expanding their footprint and offerings, as well as delivering world-class services. It is their aim is to identify the relevant pain points in an organization and subsequently, define solutions that leverage the ServiceNow Platform and IBM's broad capabilities to achieve the defined outcomes and deliver measurable value to their clients.

In this episode, Ben talks about:

His journey to leading the ServiceNow Americas practice at IBM,

How IBM's ServiceNow partnership drives digital efficiency and client success,

How ServiceNow IRM enhances security & HRSD streamlines self-service functionalities,

Gen AI's role in accelerating digital workplace transformation for operational efficiency,

IBM's focus on diverse capabilities, career flexibility, client value & expertise,

Utilizing diverse capabilities for comprehensive client solutions