ServiceNow Series E177: Stuart Birnie, Director - Operational Excellence Lead at Pulsar

Today's guest is Stuart Birnie, Director - Operational Excellence Lead at Pulsar. Founded in 2024, Pulsar are a people first ServiceNow Consultancy with a single mission: to create amazing experiences for their clients through the ServiceNow platform enhanced with the latest AI technology, allowing for effective transformation and benefits realization. Pulsar was founded to provide meticulously tailored offerings to deliver enterprise value at pace, creating happy customers and employees for all our engagements.

Stuart has led and delivered technology projects and worked in risk and resilience for nearly 25 years. He has proven experience delivering large and complex transformations at companies such as EY, Whyaye and PwC. He also has extensive experience in system selection, project assurance, risk management and operational resilience. Stuart has built an excellent reputation for his risk and resilience expertise both in the market and with ServiceNow.

In the episode, Stuart discusses:

His career journey into the world of ServiceNow,

Making the decision to form Pulsar,

Pulsar as a ServiceNow consultancy focused on excellence and integration,

Focusing on DORA compliance and AI initiatives,

Key advice on compliance, stakeholder engagement and customer outcomes,

Why proper planning is essential, even with time pressures,

Advice to consider your ServiceNow roadmap for incremental value delivery