ServiceNow Series E178: K. Scott Engstrom, Executive Director at CAI

Today's guest is K. Scott Engstrom, Executive Director at CAI. Founded in 1981, CAI is a global services firm with over 40 years of excellence in uniting talent and technology to power the possible for their clients, colleagues and communities. As a privately held company, CAI have the freedom and focus to do what’s right - whatever it takes. The company's tailor-made solutions create lasting results across the public and commercial sectors, and they are trailblazers in bringing neurodiversity to the enterprise.

K. Scott is a customer-driven, results-oriented leader with expertise in guiding teams to deliver useful and secure solutions for internal and external customers. He consistently provides clear communication for and between employees and customers that enable both groups to achieve their goals. K. Scott champions new strategic thinking by bringing a relatively unique set of technical, management and financial skills and experiences to bear.

In the episode, K. Scott discusses:

His career journey from automation to ServiceNow consulting,

CAI as an elite ServiceNow partner & award-winning workplace,

Maintaining long-term client relationships and growing their public sector focus,

Their focus on ServiceNow consulting, active listening, AI & top training,

How CAI explores AI, customer service growth and balances culture,

Valuing work-life balance, diversity and global upskilling,

Their aim to double revenue and their ServiceNow team