ServiceNow Series E186: Scott Carver, ServiceNow Product Owner at Rolls-Royce

Today's guest is Scott Carver, ServiceNow Product Owner at Rolls-Royce. Rolls-Royce have been at the forefront of innovation for more than a hundred years, helping to power, protect and connect the modern world. Today, they are working on a multi-year transformation to unlock their full potential. They're building on their enduring, distinctive strengths to create a high-performing, competitive, resilient and growing Rolls-Royce. They will continue to design, build and maintain systems that provide mission-critical power to customers.

Scott has worked with Rolls-Royce for the past 16 years, including serving as a ServiceNow Platform Owner since September 2021. Scott and his team enable more than 40,000 people to access help and support from Group Business Services (including HR, Finance, Procurement and Workplace). He is passionate about delivering moments that matter and providing effortless journeys through digital experiences in the ServiceNow platform.

In the episode, Scott talks about:

His 16 years at Rolls Royce, transitioning through various roles,

Digitizing the severance process, reducing manual work and paperwork,

Improving processes and adding value through innovation,

How ServiceNow improve their employee experience and system adoption,

Automating processes to improve efficiency and productivity,

Improving transparency, efficiency and personalized user experiences,

Engaging advocates, leadership and feedback to drive successful platform adoption,

How App Engine enables customizable automation and streamlined processes,

ServiceNow's success stories drive broader adoption and investment