ServiceNow Series E200: Josh Soper, Chief Revenue Officer at Norseman Services

Today's guest is Josh Soper, Chief Revenue Officer at Norseman Services. Founded in 2014, ​Norseman Services is a Maryland-based IT consulting firm specializing in ServiceNow solutions for both public and private sector clients. They offer a comprehensive suite of services, including strategic advisory, platform implementation, workflow optimization and ongoing operational support. Norseman Services focuses on delivering tailored digital transformation solutions that enhance operational efficiency and customer experience.

Josh is a seasoned Technology Services Executive with a passion for building high-performance digital transformation teams across diverse technology sectors. His leadership is centered on achieving significant business outcomes and accelerating time to value for his clients. With a blend of expertise, business acumen and an execution-focused approach, Josh strives to be a standout leader in the realm of digital transformation.

In the episode, Josh talks about:

0:00 His 25 year journey in IT staffing, sales, leadership and growth

2:41 An insight into Norseman Services' impact in the public sector

4:13 A Specialized ServiceNow partner with expertise, funding and experience

6:19 Use case of fixing failed implementations, optimizing public sector IT

9:09 "Expertise on Demand" for flexible ServiceNow project solutions

10:31 Why ServiceNow success requires industry expertise, not just IT knowledge

11:47 Helping customers maximize ServiceNow’s value and efficiency

13:46 Offering a family-oriented, stable and accountable workplace

15:29 Hiring focus on solution and business process consultants for success