ServiceNow Series E210: 'Transforming Automotive Financing with ServiceNow' with Toyota Financial Services' Peter Castillo

Today's guest is Peter Castillo, Director of Technology Operations Center Platforms at Toyota Financial Services. Founded in 2000, Toyota Financial Services help millions of Toyota customers drive the vehicle of their dreams, thanks to their flexible financing and leasing, voluntary protection products and well-rounded auto insurance offerings. Inspired to always strive for quality, convenience and consistency, one of their main goals is to deliver exceptional customer service that matches the exceptional quality of Toyota vehicles.

With over 25 years of engineering experience and 15 years leading and managing critical systems in highly regulated environments, Peter combines technical expertise with thoughtful, strategic leadership. He is a servant leader who strongly believes in the power of conversation, identifying the most efficient path from Point A to Point B, the importance of time and perspective, and rarely is something more important not to stand up and turn the vinyl record to Side B.

In the episode, Peter discusses:

0:00 His career journey from odd jobs to ServiceNow expert

3:42 Toyota Financial Services as world’s largest auto lender, focusing on vehicle financing

5:21 His role to focus on scaling and modernizing Toyota’s mature ServiceNow platform

9:04 Balancing stability, technical debt and innovation through thoughtful AI adoption

12:41 Promoting ServiceNow’s value, talent development and internship opportunities at Toyota

17:21 Offering stability, strong culture and customer-focused innovation