ServiceNow Series E219: ServiceNow HRSD, AI & Enterprise Transformation with KLM's Wessel van Enk

Today's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands and the world’s oldest airline. As part of the Air France–KLM Group and the SkyTeam alliance, KLM connects passengers to hundreds of destinations worldwide through its hub at Amsterdam Schiphol Airport, offering passenger, cargo and engineering services with a strong focus on customer experience and more sustainable aviation.

Wessel is a two-time ServiceNow MVP (2025 & 2026) and ServiceNow Rising Star (2024) with more than a decade of experience helping organisations transform manual processes into efficient, automated workflows. Combining strategic business insight with deep technical expertise, he delivers practical solutions that improve operations and employee experiences. Wessel excels in global environments, bringing cross-cultural collaboration, calm leadership and a pragmatic approach to complex ServiceNow implementations.

In the episode, Wessel talks about:

0:00 His journey from service desk agent to Employee Workflows specialist

2:38 Joining KLM to help lead its Employee Workflows transformation

4:12 Earning two MVP awards through community leadership and content creation

7: 04 Giving back to the ServiceNow community through knowledge sharing

8:27 How Hands-on learning and scripting skills accelerated career growth

9:45 Navigating complex global HR transformations across countries and cultures

11:44 How AI accelerates ServiceNow adoption and empowers teams

13:56 Excited about AI making ServiceNow more human-centered and efficient