Systems Shakedown 005. Unlock More 5-Star Reviews Through Proactive Hospitality (Success Unlocked Season 1)

Welcome back to Success Unlocked, where our hosting business master membership coaches discuss operations, social media, unique builds, co-hosting strategies, and much more. This week’s episode is Systems Shakedown, hosted by Wendy Doris.

Wendy is joined by co-hosting champions, Colleen Prochaska and Amy Corbett, of Stay Awhile Hosting Co. and All Belong Co., respectively. Both women bring a wealth of knowledge and hospitality experience to this roundtable-style conversation on best practices, mistakes to avoid, and of course, systems to implement as you smooth it all out.

(00:02:13) (Re)Introducing Colleen & Amy

(00:03:46) Easy Tips to Boost Guest Satisfaction

(00:15:29) The Power of a Phone Call

(00:27:14) Knowing When to Make a Change

(00:32:14) Prioritize the Check-In Experience

(00:38:48) Converting 4-Star Reviews to 5-Star Reviews

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